Reviews and reputation
- Platforms
- Google, Practo, Justdial, Yelp, Zocdoc, Healthgrades, Facebook
- Markets
- India, USA
- Pairs with
- Local SEO, Email & WhatsApp
Reviews are often the deciding factor between you and the practice down the road. We help you earn more genuine reviews, respond to every one of them well and catch problems before they spread.
Why it matters
Real reviews only
Fake reviews are now a serious legal risk. In the US, the FTC rule on fake reviews and testimonials allows civil penalties, and in India, the consumer protection framework and standards on online reviews address fake and paid reviews. We only build programs that ask real clients at the right moment.
Responses that protect privacy
Healthcare providers need to be careful when replying. A reply that confirms someone is a patient can create privacy problems. We write response templates that are warm and professional without revealing private information.
What's included
Review generation
Automated, well-timed requests by SMS, email or WhatsApp after visits.
Response management
Replies to new reviews within an agreed time, using approved templates.
Monitoring
Alerts for new reviews and brand mentions across platforms.
Negative review handling
Escalation process, policy-violation flagging and service recovery.
Review showcases
Display genuine reviews on your website with proper attribution.
Reporting
Ratings, volume and sentiment trends by location.
How it works
- Audit
Ratings and review patterns across every platform you appear on.
- Set up
Request flows, templates and monitoring.
- Respond
Ongoing replies and escalations.
- Report
Monthly trend reports and staff feedback themes.
Who it's for
Questions
Can you delete negative reviews?
We cannot delete genuine reviews. We can report reviews that violate platform policies, such as spam or conflicts of interest, and help you respond in a way that reassures future clients.
Is it okay to offer a discount for reviews?
Generally no. Incentivised reviews break Google's policies and can break consumer protection rules. We ask every client the same way, without conditions.
How fast will our rating improve?
That depends on your current volume. A practice with 30 reviews that adds 15 new genuine reviews a month will see its average shift within a few months.
Fill the
calendar.
Send us your website. Within five working days you get a 90-day plan for search, ads and reviews, free.
- Audit of your site, Google profile and reviews
- Your top keywords in India or the US
- A ranked 90-day plan with budgets