Review request templates

Format: Templates
Cost: Free, no sign-up
Markets: India and the United States
Last reviewed: October 2026

Copy-ready WhatsApp, SMS, email and front-desk scripts for asking clients for genuine reviews, plus privacy-safe replies.

Templates

Replace the words in [brackets]. Ask every client the same way, and never offer a discount or gift in exchange for a review.

Healthcare providers: keep messages free of treatment details, and never confirm in a public reply that the reviewer is a patient.

WhatsApp: after a spa or salon visit

Hi [First name], thank you for visiting [Business] today. If you enjoyed your [treatment], would you share a quick review? It helps others find us: [Review link]. Reply STOP to opt out.

WhatsApp: gym or studio, after the first month

Hi [First name], you have completed your first month at [Business]. How is it going? If you have a minute, a short review would mean a lot to the team: [Review link]

SMS: clinic (privacy-safe)

[Business]: Thanks for choosing us. We'd value your feedback: [Review link]. Reply STOP to opt out.

Email: after a course of treatment

Subject: How was your experience with [Business]?

Hi [First name],

Thank you for trusting us with your care. We are always working to improve, and your feedback helps us and helps people looking for the right provider.

Would you share a short review? [Review link]

It takes about a minute. Thank you,
[Your name], [Business]

Email: product brand, 14 days after delivery

Subject: How are you finding [Product]?

Hi [First name],

Your [Product] arrived two weeks ago. We would love to know what you think, good or bad. Honest reviews help other customers choose.

Leave a review: [Review link]

Thanks,
The [Brand] team

In person: front desk script

“We're so glad you came in today. We're a small team and reviews really help people find us. Would you be open to leaving one? I can text you the link.”

Reply to a positive review

Thank you, [First name]. We are glad you had a good experience and look forward to seeing you again. – [Your name], [Business]

Reply to a negative review (healthcare-safe)

Thank you for your feedback. We take every concern seriously and would like to understand what happened. Please contact our manager at [phone or contact page] so we can help. – [Your name], [Business]

Questions

When is the best time to ask for a review?

When the client is most likely to be happy: just after a relaxing treatment, after a first milestone at a gym, or once results are visible after a course of treatment.

Can I offer a discount for a review?

No. Incentivised reviews break Google's policies and, in the US, can breach the FTC's rule on reviews. Ask everyone the same way, with no conditions.

Is WhatsApp allowed for review requests in India?

Yes, with the client's opt-in, through the WhatsApp Business Platform, and with an easy way to opt out.

Link to this

Free to share and reference. If it helped, please link to it from your blog, course or resource page.

HTML link

<a href="https://wellnessdigitalmarketingagency.com/resources/review-request-templates/">Review request templates</a> by WDMA

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